UseLink Refund Policy

This Refund Policy explains how refunds work when a subscriber pays for access to a creator’s private community, group, channel, content, or digital service through UseLink.

By making a payment through UseLink, you agree to this Refund Policy.

1. What UseLink Does

UseLink helps creators and community managers collect payments, manage subscriptions, and grant access to private communities.

UseLink does not own or control the creator’s community, content, promises, advice, or service. The creator is responsible for delivering the access, content, or value described on their subscription page.

2. Refundable Amount

Where a refund is approved, UseLink refunds only the main subscription amount paid for community access.

UseLink fees, payment-processing charges, service fees, bank charges, settlement fees, and other transaction costs are non-refundable, except where required by law.

Example

If a subscriber pays ₦10,500, where:

• ₦10,000 is the subscription amount, and
• ₦500 is the UseLink service fee,

the refundable amount is ₦10,000.

The ₦500 service fee is not refundable.

3. When a Refund May Be Approved

A refund may be approved where:

• The subscriber paid successfully but did not receive access.
• The creator’s community link was invalid or unavailable.
• The creator failed to provide the paid access within a reasonable time.
• The same subscriber was charged more than once for the same subscription.
• UseLink or its payment partner confirms a clear payment or access-delivery error.
• A refund is required by law, regulation, payment partner rules, or dispute-resolution process.

UseLink may review payment logs, access logs, Telegram/WhatsApp/community status, creator records, and other available evidence before approving a refund.

4. When a Refund May Be Declined

A refund may be declined where:

• The subscriber received access successfully.
• The subscriber changed their mind after payment.
• The subscriber failed to join using the correct Telegram, WhatsApp, or social account details.
• The subscriber was removed from the community for violating the creator’s rules.
• The subscriber consumed or accessed the paid content/community.
• The subscription period has already started or expired.
• The claim is false, abusive, fraudulent, or unsupported by evidence.
• The payment is already under chargeback, dispute, reversal, fraud review, or regulatory review.
• The creator’s offer clearly stated that refunds are not available after access is granted.

5. Creator Responsibility

Creators are responsible for accurately describing what subscribers are paying for and ensuring subscribers receive the access, content, or service promised.

Creators must:

• Provide a valid community invite or access method.
• Keep their Telegram, WhatsApp, or connected platform properly configured.
• Ensure UseLink’s bot or integration has the required permissions where automatic access is enabled.
• Respond quickly to refund, complaint, and dispute requests.
• Provide evidence that access was granted where required.
• Accept that approved refunds may be deducted from their balance, wallet, settlement, reserve, or future payouts.

If a creator fails to provide access or misrepresents the offer, UseLink may approve a refund, suspend the creator’s link, hold payouts, or terminate the creator’s account.

6. Refund Request Timeline

Subscribers should request a refund as soon as possible after the issue occurs.

To request a refund, the subscriber must contact UseLink support with:

• Payment reference
• Email address or phone number used for payment
• Creator/community name
• Amount paid
• Date and time of payment
• Telegram ID, WhatsApp number, or social account used for access
• Reason for the refund request
• Screenshots or evidence, where available

UseLink may request additional information before making a decision.

7. Refund Processing Method

Approved refunds will usually be processed through the original payment channel used for the transaction.

Subscribers should not request or accept off-platform refunds from creators unless UseLink approves the process. Off-platform refunds can create duplicate refund, reconciliation, or chargeback issues.

Refund timelines may depend on the payment method, bank, payment processor, card scheme, or financial institution involved.

8. Chargebacks and Payment Disputes

Subscribers are encouraged to contact UseLink support before initiating a chargeback or bank dispute.

Where a subscriber initiates a chargeback or payment dispute, the transaction may be placed under review, and UseLink may share relevant transaction, access, and subscription records with its payment partners, banks, card schemes, or financial institutions.

If a chargeback is found to be false, abusive, or fraudulent, UseLink may restrict the subscriber from using the platform in the future.

Creators are responsible for chargebacks, reversals, penalties, fees, and related costs arising from their subscriptions, communities, offers, or conduct.

9. Non-Refundable Fees

The following are generally non-refundable:

• UseLink service fee
• Payment-processing fees
• Bank charges
• Settlement fees
• Chargeback fees
• Refund-processing fees
• Taxes, levies, or regulatory charges
• Any other third-party fees already incurred in processing the transaction

This means that a refund may be less than the total amount originally paid by the subscriber.

10. Subscription Expiry and Renewals

Refunds are generally not available for expired subscription periods or for periods where access was successfully provided.

If a subscription renews automatically, subscribers are responsible for cancelling before renewal where cancellation is supported.

Where a renewal payment was made in error or access was not provided after renewal, UseLink may review the issue and approve a refund where appropriate.

11. Fraud, Abuse, and Misuse

UseLink may decline refund requests and restrict accounts where we suspect:

• False refund claims
• Repeated refund abuse
• Friendly fraud
• Chargeback abuse
• Fake payment claims
• Attempted access without payment
• Use of incorrect or misleading account details
• Collusion between subscriber and creator
• Any activity intended to exploit UseLink, creators, or payment partners

12. Refunds After Creator Payout

If a refund, chargeback, or dispute arises after a creator has received payout, UseLink may recover the amount from:

• The creator’s available balance
• Future payouts
• Rolling reserve
• Settlement balance
• Any other amount owed to the creator

UseLink may also temporarily hold creator payouts where there is refund, chargeback, fraud, or complaint risk.

13. Changes to This Refund Policy

UseLink may update this Refund Policy from time to time.

Where changes are material, we may notify users by email, platform notice, website notice, or another reasonable method.

Continued use of UseLink after changes become effective means you accept the updated Refund Policy.

14. Contact

For refund requests or questions, contact:

UseLink Support

Company: Consylus Technologies Limited

Website: https://uselink.to

Email: support@uselink.to